Privacy Policy

Floral Boutique is dedicated to safeguarding the privacy of our customers and users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our floral and corporate gifting services.

INFORMATION COLLECTION

We collect personal information from you when you interact with our floral boutique, whether through our website, mobile application, or in-person visits. The types of information we collect may include:

• Contact information (such as name, email address, phone number, and mailing address)

• Payment information (such as credit card details)

• Order history and preferences

• Communication preferences

• Any other information you voluntarily provide to us

USE OF INFORMATION

We use the information we collect for the following purposes:

• To provide and improve our floral and corporate gifting services

• To process and fulfil orders

• To communicate with you about your orders, account, and promotions

• To personalise your experience and tailor our offerings to your preferences

• To respond to your inquiries and provide customer support

• To detect and prevent fraud and abuse

• To comply with legal obligations

We may share your personal information with third-party service providers who assist us in operating our business and providing our services, such as payment processors, shipping companies, and marketing agencies. We may also disclose your information as required by law or to protect our rights and interests.

The Personal Information may also be used for the purposes of providing customer support and process, evaluate and respond to requests and inquiries. The Personal Information provided by you to the Company is further used to comply with legal obligations to which we are subject, such as keeping records for tax, employment, or providing information to a public body or law enforcement or government agencies in accordance with applicable laws.

our employees, vendors, agents and professional advisors working on our behalf for the purposes described in this policy; and

service-providers who assist in protecting and securing our systems and provide services to us which require the processing of Personal Information, such as to host your information or to process your information for data profiling and user analysis.

We usually do not share other Personal Information collected from the Website with other third parties. However, this may happen if: 

You request or authorize us to do so;

We need to comply with applicable law or respond to valid legal process; or

We need to operate and maintain the security of this website, including to prevent or stop an attack on our computer systems or networks.

In addition to the above, we may share your Personal Information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts, correlate related or multiple accounts to prevent abuse of our services.

YOUR CHOICE

You have the right to control how we use your personal information. You can update your communication preferences or request to access, correct, or delete your information by contacting us directly at support@floralboutique.in. You can also choose not to receive promotional communications from us by following the unsubscribe instructions included in each communication.

We may occasionally send you information on products, services, special deals, and promotions and our press release(s)/newsletter(s). We respect your privacy and you can contact us at support@floralboutique.in if you subsequently wish to be removed from this mailing list.

Apart from above the Company may also send you service-related announcements on rare occasions when it is necessary to do so. For instance, if Company’s service is temporarily suspended for maintenance, the Company might send you an email intimating you the same.

CHILDREN’s PRIVACY

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website or through other means.

CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@floraloutique.in or Tel:+919045641102. 

SECURITY OF PERSONAL INFORMATION

Company takes all reasonable steps to comply with the applicable laws to ensure that the Personal Information provided by you is stored in a secure environment protected from unauthorized access, modification, destruction or disclosure. To protect Personal Information against accidental or unlawful destruction, loss or modification and against unauthorized disclosure or access, the Company has implemented robust security practices and standards to guard your information. We have a comprehensive and well documented information security programme and information security policy that contains managerial, technical, operational and physical security control measures that are commensurate with the information assets being protected considering the nature of our business operations. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you use the Website or create an account on the Website and any Personal Information you provide us online is securely encrypted. We will use technical and organisational measures to safeguard your Personal Information and we ensure that your Personal Information is saved on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Personal Information, please let us know immediately by contacting our Grievance Officer, details of which are provided hereinbelow.

The security of your Personal Information is important to us. We do not use any encryption on our forms, as we do not collect credit card numbers, social security numbers or any other sensitive information that can be used in identity theft.

While the Company strives to protect your Personal Information at all times, the Company cannot guarantee its absolute security and shall not be liable for any breach of security by an outside party. It is also important for you to protect against unauthorized access to your username and password for your account and to your computer/electronic device. Be sure to sign off from your account on the Website in case you access your account from a shared computer/electronic device.

Company would also like to caution its users about phishing attacks, wherein unscrupulous third parties seek to extract sensitive and confidential information from you by posing as a genuine website or by a sending an e-mail misrepresenting it to be from a genuine source. Please be careful while dealing with and/or responding to such e-mails. If you receive such a message claiming to be from the Company, then please do not reply to it and immediately bring it to our attention by contacting the Grievance Officer.

The Company does not sell, rent, loan, trade, lease or license any Personal Information collected from or provided by you.

COOKIES

To personalise your shopping experience, the Company uses cookies on the Website. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. Company may also use cookies to manage and measure the performance of advertisements displayed on or delivered through the Website.

Company also automatically receives and records information on the Company’s web server logs from user’s device including the Internet Protocol (IP) address. Company records IP addresses for anonymous statistical purposes, administration of this Website and associated servers, and to improve the Company’s services. The Company may also collect information from optional online surveys on the Website and/or third party sites which may include demographic information (like gender, age, income) as well as product and service preferences of users.

ACCESS TO YOUR PERSONAL INFORMATION

For information collected through the Website, users can send an e-mail or letter to the Grievance Officer to:

access Personal Information that the Website has collected from the user through your access to and purchase of the products through the Website;

correct any factual errors in such Personal Information; or

withdraw your consent allowing the Company to use your Personal Information.

To protect the privacy and security of our users, the Company will take reasonable steps to verify your identity before granting you access to your Personal Information that is collected and maintained by the Company.

RETENTION OF PERSONAL INFORMATION

The Company retains your Personal Information for as long as necessary to provide the access to and use of the Website, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. As these needs can vary for different data types and purposes, actual retention periods can vary significantly.

After expiration of the retention period, your Personal Information will be deleted. If we are unable to completely delete the Personal Information from our systems, we will ensure that there are appropriate measures in place to secure the information and protect it from further use.

GRIEVANCE OFFICER

For any queries related to this Privacy Policy, correction of any Personal Information provided by you or for making a complaint about breach of privacy, you may please contact the following official of the Company:

Address: 1st Floor, 31, BARTON CENTRE, 1st Main Arakere Mico Layout,

Bengaluru, Bengaluru (Bangalore) Urban, Karnataka, 560076

Email Address: support@floralboutique.in

Contact number: +91 7045641102